REFUND POLICY

HOW TO MAKE A RETURN OR EXCHANGE

Please contact Vohallo LLC.

customerservice@vohallo.co Indicate a reason for each item returned and note any instructions. 

Once we approved your return, we will issue you a claims number and a proper return address.

Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. Address the outside of the package and ship the merchandise to the address provided.

You will need to pay for return shipping. We recommend that all returns and exchanges be sent by FedEx, UPS or USPS with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment. 

DEFECTIVE OR WRONG MERCHANDISE

If the merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.

Please contact Customer Service at customerservice@vohallo.co within 72 hours from the date of delivery, and we will arrange to send you a replacement or issue you a full refund after you have returned the damaged or defective product. Refunds will be under the terms of our refund policy.  Items damaged due to customer abuse or negligence will not be accepted. You will have to ship the product as outlined in the policy and will not be charged any additional shipping fees for replacement items.

MERCHANDISE NOT RECEIVED

If your item is not received by mail, we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation the shipping company, insurance company, and respective law enforcement agencies.

CONTACT

customerservice@vohallo.co